Refund policy
🔄 Return & Refund Policy
We offer a 2-day return request period. You must contact us within 2 days of delivery to initiate a return.
📦 What Qualifies for a Return
We only accept returns for items that are damaged, defective, or incorrect upon delivery. Items must be reported within 2 days of receiving your order.
We do not accept returns for:
- Change of mind
- Items that match their description but don't meet personal expectations
- Unused or unworn items without damage
🎥 Mandatory Unboxing Video Requirement
An uncut, continuous unboxing video is compulsory to qualify for any return or damage claim. The video must show:
- The sealed package before opening
- The full unboxing without any cuts, pauses, or edits
- The damaged or defective item clearly visible
Returns requested without an unboxing video will not be accepted under any circumstances.
To start a return, email us at support@bobosdoodle.co.in with your order number and unboxing video. Returns sent without prior approval will not be accepted.
🚫 Non-Returnable Items
The following items cannot be returned under any circumstances:
- Custom Gift Boxes
- Bookish Bundles and any curated or personalized collections
- Sale items and gift cards
💰 Refunds
A return shipping charge of ₹50 (RTO charge) will be borne by the customer. Once we receive and inspect your returned item, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10–14 business days. Your bank or card provider may need additional time to process the refund.
If more than 15 business days have passed since return approval, please contact us at support@bobosdoodle.co.in.